Ram Manohar Lohia Hospital
This charter seeks to
provide a framework which enables our user to know :
What services are available
in this hospital, the quality of services they are entitled to,the
means through which complaints regarding denial or poor quality
of service will be redressed.
Standards of Service
This is a General
Hospital.It provides medical care to all patients who come to the
hospital. Standards are influenced by patient load and availability
of resources, which are generally under strain.
Yet we insist that all our
users receive courteous and prompt attention.
Doctors : 437 (including Residents - 282)
Nurses : 789 (including supervisory staff)
Beds : 937
Doctors wear white aprons and Nurses
are in uniform. All staff Members wear identity cards.
Map is available near the main entrance of the old building of this
hospital.Smaller Sketch Maps are available at the Information Desk.
Colour coded guidelines and directional sign boards are fixed at
strategic points for guidance. Enquiry counters exist in the OPD
Hall and Nursing Home during OPD hours. A control room functions
round the clock. The control room can also be accessed over phone
and Emergency Services
Timings 24 hours,
all days. Casualty Medical Officer and Resident available 24 hours
all days. Duty Doctor is available round the clock in Major specialties
viz. Medicine, Surgery, Orthopaedics and Paediatrics. Duty Doctor
is available on call in Neurosurgery, Anaesthesia and Radiology.
Specialists in Medicine and Surgery are available round the clock.
In other specialities, they will be available on call. The decision
to call a specialist is that of the treating doctor. Failure to
respond to a call is regularly monitored by the HOD of the concerned
discipline. Emergency cases are attended to promptly.In serious
cases, treatment/management gets priority over paper wok like registration
and medico legal requirements. The decision rests with the treating
doctor. Emergency Operation Theatre is maintained on a regular
basis to ensure that it is usable at all times.Free telephone is
available at the entrance of Casualty for patients and their attendants.
Timings 9.00 a.m.
to 1 p.m. (Except Sundays & Holidays). Every Out Patient seeking
treatment at the hospital is registered and issued a Card for recording
symptoms, diagnosis and treatment being provided. Boards indicating
unit on duty on various days are displayed at receptions and in
the main hall of OPD.
Timings Mornings 9.00
a.m. to 1.00 p.m.
Evenings 2.00 a.m. to 4.00 p.m. (Except Sundays & Holidays)
Special clinics are available
& Plastic Surgery Antenatal
There is no facility for organ transplant,
laproscopic surgery, trans urethral resection, cardiac surgery and
All patients admitted
in General Wards of the Hospital are treated free of cost. Free
diet is provided to all patients in the General Wards. Every patient
is given one attendant pass.
Visitors are allowed only at notified visiting hours
Summer 5 p.m. to 7 p.m.
Winter 4 p.m. to 6 p.m.
Investigations like CAT Scan,
Ultra Sound Bariummeal, ECHO, TMT etc. are charged for as per Govt.
For poor patients, these charges
can be waived partially or fully on the recommendation of the treating
doctor by the Additional Medical Superintendent.
A Staff Nurse is on duty round
the clock in the ward. Admitted patients should contact the Staff
Nurse for any medical assistance they need.
Emergency Lab 24 hours all
Week Days 9.00 a.m. to 4.00
Saturdays 9.00 a.m. to 1.00
Sundays and Holidays closed.
Week Days 9.00 am to 11.00
Saturdays 9.00 am to 10.30
Sundays and Holidays closed.
Reliability and promptness of laboratory
results is ensured as tests are done by automatic machines.
Reports are made available
within the shortest possible time which will be specified.
A licensed Blood Bank is available
in the hospital.
It caters to the requirements of our patients.
The Blood Bank is also the
zonal testing centre for HIV.
Equipment and facilities Available
has the following services available:
ECG CARDIAC LAB
HYPERBARIC OXYGEN CHAMBER
Charges for various tests are displayed
at the place where the tests are conducted. For poor patients, these
charges can be waived partially or fully on the recommendation of
the treating doctor by the Additional Medical Superintendent. The
Hospital has its own Electrical and Mechanical Units for ensuring
proper maintenance and working of its various equipment.
If any major/essential equipment
is out of order, information regarding the same is displayed. Indications
of alternate arrangements are given wherever possible.
The likely date of recommissioning
of the equipment will also be displayed.
Wheel Chairs and stretchers are available
on request at the gate of OPD & Casualty for the facility of
patients who are not in a position to walk. Lifts are available
for access to higher floors. Twelve ambulances are available for
use on payment, round the clock on all days (Phone Number
One Mortuary Van is available from
9.00 a.m. to 4.00 p.m. (Phone Number 3348200)
There is standby generator to cater
to emergency services in case of breakdown of electricity. Public
Telephone Booths are available at various locations in the hospitals.
Adequate drinking water and toilet facilities are available.
Extension counter of the Canteen functions
round the clock near the Emergency Deptt. Rates are subsidized.
A chemist shop (Super Bazar)
is located in the hospital premises which is open 24 hours on all
The hospital does not have
any Sarai etc. for attendants.
Complaints and Grievances :
be occasions when our services will not be upto your expectations.
Please do not hesitate to register your complaint. It will only
help us serve you better. There is a designated medical officer
whose name and location is displayed in the hospital for attending
to all grievances. Every grievance will be duly acknowledged. We
aim to settle your genuine complaints within 10 working days of
its receipt. Suggestions/Complaint boxes are also provided at various
locations in the Hospital. If we cannot, we will explain the reasons
and the time we will take to resolve. The hospital grievances committee
meets on the first Monday of every month. A public grievance committee
exists in DGHS for issues which are not resolved within thehospital.
Name, designation and telephone number of the official concerned
is duly displayed at the Reception.
Responsibilities of the User :
of this charter depends on the support we receive from our users.
Please try to appreciate the various constraints under which the
hospital is functioning. On an average, 3500 patients attend
the OPD daily and about 450 patients are attended to daily in the
Casualty and Emergency Wards. Please do not inconvenience other
patients. Please help us in keeping the hospital and its surroundings
neat and clean. Please use the facilities of this hospital with
Beware of Touts:
is a No Smoking Zone.
Please refrain from demanding undue favours from the staff and officials.
Please provide useful feedback and constructive suggestions. These
may be addressed to the Medical Superintendent of the Hospital.
THIS CHARTER IS OUR
PLEASE HELP US TO HELP YOU