Lady Harding Medical College & Smt. S. K. Hospital

LADY HARDINGE MEDICAL COLLEGE & SMT.S.K.HOSPITAL

- What services are available in this hospital,
- the quality of services they are entitled to,
-the means through which complaints regarding denial or poor quality of service will be redressed.

>> Standard of Services
>> General Information
>> Complaints/Grievances
>> Responsibilities of the user

Standard of Services

This is General Hospital.

It provides medical care to all patients who come to the hospital.

Standards are influenced by patient load and availability of resources, which are generally under strain.

Yet we insist that all users receive courteous and prompt attention.

General Information

This hospital has :-
Doctors : 262 (including Residents)
Nurses : 600 (including supervisory staff)
Beds : 877
Doctors wear white aprons and Nurses are in Uniform.
All Staff members are issued identity cards.

Enquiries

Reception and Enquiry Office is located at the entrance of the hospital.

Location guide map is displayed in lobby near Reception.

Illuminated boards indicating different areas/Departments of hospital are displayed.

Smaller guide maps are also installed.

Telephonic enquiries can be made through telephone numbers 3363728, 3363609.

The list of the faculty members of the college and hospital is displayed on board at the entrance lobby of the Institution from college gate.

The list of faculty members is displayed on boards in each clinical departments.

The duty roster for faculty members and resident medical doctors is displayed on the notice boards of all the departments.

A board displaying the names of doctors/specialist of clinical departments has been put up at the Reception.

Emergency Services

Gynae Emergency : Timings 24 hours, all days.

Casualty : Timings 24 hours, all days.

Casualty Medial Officer available 24 hours, all days.

Medical officer I/C Casualty is available from 10:00 AM to 5:00 PM on week days an 10:00 AM to 1:00 PM on Saturday.

Addl.Medical Supdt. I/C Casualty for supervision an coordination is available in Blood Bank from 9:00 AM to 4:00 PM on week days and 9:00 AM to 1:00 PM on Saturday.

Duty Doctor is available round the clock in major specialities viz.Medicine, Surgery, Orthopaedics, Sr.Residents from above specialities, Eye and ENT are on Call.

Specialist will be available on Call.

The decision to call a specialist is that of the treating doctor.

Failure to respond to a call is regularly monitored by the HOD of the concerned discipline.

Emergency cases are attended-to promptly.

In serious cases, treatment/management gets priority over paper work like registration and medico legal requirements. The decision rests with the treating Doctor.

Emergency Operation Theater is maintained on a regular basis to ensure that it is usable at all times.

Free telephone is available at the entrance of Casualty for patients and their attendants.

Out Patient Departments :

Special Clinics
Special Clinics are available for :
Diabetic Clinic
Glaucoma Clinic
Neuro Clinic
Uveltis Clinic
STD &
Leprosy Clinic
Aphakia Clinic
Cardiac Clinic
Optho-Optic Clinic
Post-Natal Clinic
Contact Lens Clinic
Chest Clinic
Fundus Clinic
Sterility Clinic
Refraction Clinic
PMT Clinic

Indoor Treatment

All patients admitted in General Wards of the Hospital are treated free of cost.

Free diet is provided to all patients in the General Wards.One attendants pass is given to every admitted patient.

Visitors are allowed only during notified visiting hours.

Investigations like CAT Scan, Ultra Sound, Barium Meal, ECHO, TMT etc are charged for as per Govt. approved rates.

For Poor patients, these charges can be waived partially or fully on the recommendation of the treating doctor by the Additional Medical Supdt.

A Staff Nurse is on duty round the clock in the ward.

Admitted patients should contact the Staff Nurse for any medical assistance they need.

Laboratory

Timings

Emergency lab. 24 hours all days.

Sundays and Holidays closed.

Collection Timings

Sundays and Holidays closed.

Reliability and promptness of laboratory results is ensured as tests are done by automatic machines.

Reports are made available within the shortest possible time which will be specified.

Blood Bank

Licensed Blood Bank is available in the hospital.

It caters to the requirements of our patients.

The Blood Bak is also zonal testing centre for HIV.

Equipment and Facilities Available

This hospital has the following services available:

CAT SCAN
EEG
ECG
ICU
X-Ray
Ultra Sound
Testing Laboratory

Charges for various tests are displayed at the Reception of the hospital both in English & Hindi.

For poor patients, these charges can be waived partially or fully on the recommendation of the treating doctor by the Additional Medical Supdt.

For every payment properly authenticated officical receipts is given at the cash collection.

The hospital has its own Electrical & Mechanical Units for ensuring proper maintenance and working of its various equipments.

If any major/essential equipment is out of order, information regarding the same is displayed.

The likely date of recommissioning of the equipment will also be displayed.

Miscellaneous Facilities

Wheel Chairs and stretchers are available on request at the main Reception of the Hospital for the facility of patients who are not in a position to walk.

Lifts are available near I.C.U./Surgical Ward.

Two Ambulances are available for use, round the clock for transfer of patients to other hospital.

There is standby generator to cater to emergency services in case of breakdown of electricity.

Public Telephone Booths are available at two locations in the hospital entrance area.

Adequate drinking water facilities are available.

Canteen for visitors and out patients is open upto 11:00 p.m.

Rates are reasonable.

Medico Legal Post-Mortem work for designated Police Stations of New Delhi Police Department and Police Station Pahar Ganj are handled in the Hospital.

Time-bound notification of all births and deaths to Registrar's Office is done by the Medical Record Department.

Complaints/Grievances

There will be occasions when our services may not be up to your expectations.

Please do not hesitate to register your complaint.

It will only help us to serve you better.

There is a designated medical officer whose name and location is displayed in the hospital for attending to all grievances.

Every grievance will be duly acknowledged.

We aim to settle your genuine complaints within 10 working days of its receipts.

If we cannot, we will explain the reasons and the time we will take to resolve.

Suggestions/Complaints boxes are also provided at various locations in the hospital.

A public grievance committee exists in DGHS on issues which are not resolved within the hospital.

Name, designation and telephone number of the Grievance Officer is displayed at the Reception.

Responsibilities of the user :

The success of this charter depends on the support we receive from our users.

Please appreciate the constraints under which the Hospital Functions.

Please do not inconvenience other patients.

Please help us in keeping the hospital and its surroundings neat and clean.

Please use the facilities of this hospital with care.

The Hospital is a NO SMOKING ZONE.

Beware of Touts.

Please refrain from demanding undue favours from staff and officials.

Please provide useful feedback and constructive suggestions.

These may be addressed to the Medical Supdt. of the Hospital.