Department of Administrative Reforms and Public Grievances

 Our Vision

 Pursuit of Excellence in governance for the benefit of all citizens.

Our Mission

           To foster excellence in governance and pursuit of administrative reforms through :

  • Improvements in Government structures and processes

  • Promoting Citizen-friendly and Citizen-centric Governance.

  • Innovations in e-Governance

  • Documentation and dissemination of best practices 

Our Clients

  • Central Government Ministries/ Departments and Organisations
  • State Governments/ UT Administrations and Organizations
  • Citizens with grievances against public authorities.

 Our Services

 

q      Policy support to Ministries/ Departments of Government of India and  State Governments/ Union Territories about Government structures & processes.

q      Initiating and Driving the Reform process relating to:

(i)              Initiatives for citizen friendly governance

(ii)             Simplification of rules, procedures and improvements in organisational structures.

(iii)            Redress of public grievances and analysis of grievances for improving Government functions.

(iv)           Citizen's Charter

(v)             e-Governance

(vi)           Information and Facilitation Counters.

 

q      Documenting and Dissemination of best practices in Public Administration.

q      Modernisation of offices in Government of India.

q      Recognizing excellence in Public Administration through award schemes

q      Research in Public Administration. 

Our Commitment to Citizens with Grievances

          The citizens seeking redress of their grievances
with organisations of Central and State Governments/UT
Administrations can expect that :

  • Their grievances shall be forwarded to the relevant public authority within seven days and they will be intimated accordingly.
  • Visitors to our office will be treated with courtesy and heard patiently to facilitate the early redressal of their grievances. 

Expectations from our Clients

We expect our clients to  :

  • contact our Divisional Heads for obtaining our services.
  • send proposals for our schemes as per the terms and conditions specified thereto.
  • Implement the specified guidelines on public grievance redress mechanism and Citizen’s Charters.
  • visit our websites  for further details :-

(i)              Department’s website http://darpg.nic.in

(ii)             Citizen’s Charters (www.goicharters.nic.in)

(iii)            Online grievances (www.darpg-grievance.nic.in)

 

 

Division

Head

Public Grievances

Shri. Manish MohanDirector, 
Telefax : 23745472
e-mail : mm.govil@nic.in

Administration & Coordination

Shri Kanwar R. Singh,
Director,
Tele :      2336 2325              

Administrative Reforms Division

Ms. Meenakshi Sharma,
Director,
Tele :      23362369
e-mail :  s.meenakshi@nic.in 

Organisation & Methods and e-Governance

Ms. Lekha Kumar,
Director,
Tele :      23743030 
e-mail :   lekha.kumar@nic.in 

Documentation and Dissemination

Shri Alok Ranjan,
Deputy Secretary,
Tele :      2336 0369
e-mail :   ranjanalok_cal@yahoo.co.in

 

Head of the Department :  

Smt  Rajni Razdan,
Secretary,
Department of Administrative Reforms, Public Grievances,
Pensions & Pensioners' Welfare
5th Floor, Sardar Patel Bhawan,
Parliament Street,
New Delhi - 110001
Telefax :       2374 2133 & 2374 2546
e-mail   : rajni.razdan@nic.in   

 We request the citizens with grievances to:

  • Approach first the Ministry/ Department concerned directly for redress.
  • Provide a clear statement of grievance, indicating the background and
     officials/ channels previously approached for redress.

CONTACTS             

 1.     Smt. Rajni Razdan,
        Secretary,
        Department of Administrative Reforms, Public Grievances,
        Pensions & Pensioners' Welfare
        5th Floor, Sardar Patel Bhawan,
        Parliament Street,
        New Delhi - 110001
        Telefax         :         011-2374 2133 &  011-2374 2546
        e-mail                     :         rajni.razdan@nic.in

 

 2.   Shri. Manish Mohan
        Deputy Secretary (PG),
        Department of Administrative Reforms and Public Grievances,
        5th Floor, Sardar Patel Bhawan,
        Parliament Street, New Delhi - 110001
        Telefax         :         011-23745472
        e-mail           :         mm.govil@nic.in